Orders are processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.
You will receive a shipping confirmation email once your order has been dispatched.
During promotional periods, brand events, or peak seasons, processing times may be extended.
We currently ship to domestic and selected international destinations.
Available shipping options and rates will be displayed at checkout.
Estimated delivery time: 1–3 business days after shipment
Orders are shipped via trusted local courier services.
Estimated delivery time: 7–21 business days after shipment, depending on the destination and customs clearance.
Delivery times may vary due to customs procedures, local carriers, or unforeseen circumstances.
Shipping fees are calculated automatically at checkout based on destination and order weight.
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are not included in the product price or shipping cost and are the responsibility of the customer.
We recommend contacting your local customs office for detailed information before placing an order.
Once your order is shipped, a confirmation email with tracking information will be sent to you.
Tracking details may take up to 24 hours to become active.
Please ensure that your shipping address is accurate and complete at checkout.
We are not responsible for delivery delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
If an order is returned to us due to address issues, additional shipping fees may be required for reshipment.
Delivery delays may occur due to factors beyond our control, including customs inspections, carrier delays, weather conditions, or public holidays.
We appreciate your understanding in such cases.
If your order arrives damaged or appears to be lost during transit, please contact us within 7 days of delivery with your order number and relevant photos (if applicable).
📧 Contact Email: cs_6294@bgtcompany.com
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